Frequently Asked Questions
How do you ship your products?
We ship via the US Postal Service. Our basic shipping is First Class Mail but you can upgrade to Priority Mail or Priority Mail Express. All shipments over $50 will ship via Priority Mail for free.
You will receive an order confirmation e-mail once your order has been transmitted. A shipping confirmation e-mail will be sent once your order has been completed and is ready to ship. This confirmation will include the tracking number for your package.
How much does shipping cost?
If your order is over $50 then Priority Shipping is free!!
For orders under $50 - Our standard shipping via USPS First-Class Mail with tracking number = $3 (2-5 days)
USPS Priority Mail with tracking number = $6 (2-3 days)
USPS Priority Mail Express with tracking number = $21 (1-2 days with most locations 1 day...remote areas 2 days)
How long will it take to receive my order?
We will make every effort to ship your order within 2-3 business days upon receipt. Then depending on your delivery method, you can figure out how long it will take to arrive.
During the holiday season, our order processing/delivery time may increase due to high volume and USPS backups. Therefore ordering early for the holidays (especially if you're using the customizing feature) is highly recommended.
We do not offer guaranteed Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS*
How fast do you begin to process my order?
Orders placed Monday-Friday before 12PM PST will start processing that day (excluding holidays) and will ship within 3 business days pending availability and credit verification. All orders placed after 12PM PST will begin processing the next business day. Orders placed on Friday after 12PM PST will begin processing on the following Monday.
We strive to ship orders in 1-2 days however custom orders may take longer to process depending on the complexity of job
Baby's Got Soul will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Do you ship internationally?
We currently do not ship internationally at this time, and we apologize for this inconvenience.
What is your return policy?
At Baby's Got Soul, your satisfaction with our product is our main concern. We've put alot of time and thought into these designs/clothes and we want the end user to love their onesie/shirt while looking great wearing it. We understand sometimes it's necessary to exchange or return an item. Therefore, we want to make this return process as easy as possible for you. Buying gifts for babies isn't always easy, especially if you're buying a gift for someone across the country.
***Please note that all sales are final on custom orders since we designed it just for you with a specific name, city, or your custom text that can't be reused for someone else***
Please be cautious regarding size & color when ordering for babies...especially the custom orders since custom orders are final sales. If you're not sure of the size, rounding up a size or 2 is never a bad idea since the baby will always grow into a larger size at some point. If we made a mistake on the custom order we will obviously fix it free of charge. Just follow the directions below.
For returns and exchanges please follow the instructions below:
Purchased items are determined un-returnable if worn and washed or have sustained damage by the customer. If you need to return or exchange a part or all of your purchase it must be made within 30 days of your order date. Each returned item must have a Baby's Got Soul - Return Merchandise Authorization (RMA) number. Please don't send items back without the RMA number since we need to track everything thru our system.
To obtain a RMA number, please send an email to email@example.com. Please include the Order Number, Order Date, Design Name and as much detailed info as you can regarding the product and what needs to be changed. We'll review the scenario and your customer service representative will issue the RMA number.
We are human and there is always a possibility that the wrong size or colored item gets shipped to you. If this happens, let us know by emailing firstname.lastname@example.org and we'll remedy the situation ASAP. Please include the Order Number, Order Date, Design Name, and details regarding our mistake. We'll work fast to correct our mistake and make you a happy camper.
Unless it's our mistake, we do not reimburse any additional shipping cost you may incur when returning or exchanging items. Before ordering, please double check the size you need on the “Sizing Chart" tab.
Where do I send my return or exchange?
Returns will not be accepted without prior authorization (see RMA number above) from a customer service representative. The return package should have the RMA number clearly marked on the outside of the package and should be shipped to the following address:
Baby's Got Soul
1232 W Redwood Street #9
San Diego, CA 92103
Are there any charges to exchange?
You will be responsible for the shipping charges associated with sending the return back to us. Unless we shipped the incorrect item as noted above. Once the item is received by us, we will ship you the correct item free of charge.
Can I return or exchange a sale/discounted item?
All closeout or sale items are final. No returns or exchanges will be permitted for such items.
What forms of payment do you accept?
BabysGotSoul.com accepts the following credit cards: Visa, Master Card, American Express, and Discover. You can also pay via your PayPal account. All these options will be available at check out.
Do I have to pay sales tax?
Currently, only California residents are required to pay sales tax.
Can I place an order over the phone?
Unfortunately we are not accepting phone orders at this time. If you have questions about ordering online, please email our customer service staff at email@example.com.
Can I make changes to my order once it's submitted?
We ask you to double check your order before submitting. If you realize you ordered the wrong size or color, we'll try our best to make changes to your order. Email us ASAP (within 24 hours of placing your order) and we'll try to fix your order. Send an e-mail to firstname.lastname@example.org with the Order Number, Order Date, Design Name and as much detailed info as possible. The more info you provide the better. This makes it easier for us to track down and correct your order.
What if an item I ordered is not available?
Baby's Got Soul makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
What if my custom order needs more characters than allowed on the order page?
We designed the custom text area to fit a certain amount of characters due to design size and space limitations. If you're having problems getting your custom text into the allotted space, you can always email customer service at email@example.com (before you order) and we'll try our best to fit in a few more characters. There's no guarantees depending on the design but we'll try our best to help you.